FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What driver package format is supported by my Linux distribution?
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Paper is Jammed inside the Machine
- 10Use Universal Print (Windows)
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12(Video) Paper is Jammed in the MP tray
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17How to identify your Operating System (OS).
- 18Self-Diagnostic
- 19No Toner
- 20Drum End Soon
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23Change the printer driver settings (Windows)
- 24The printer status is Offline or Paused.
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 262-sided Disable or 2-sided Disabled
- 27Drum !
- 28Lines across the page
- 29Add your Brother machine with AirPrint (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31(Video) Set up your Brother machine
- 32Out of Memory
- 33Media Type Mismatch or Media Mismatch
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Toner Low or Prepare New Toner Cartridge
- 36Poor fixing
- 37I cannot print full-page photos or images using Email Print.
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40Install the optional lower tray
- 41What is the recommended paper?
- 42Where can I find my Brother machine's serial number?
- 43Wrong Toner or Wrong Toner Cartridge
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Cannot Detect
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47A security warning appears when accessing Web Based Management via HTTPS.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Cannot Print ##
- 50What is the default password for my BRAdmin or Web Based Management?