FAQs & Troubleshooting
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215 Results
- 1Paper is Jammed in the Paper Tray
- 2Print the Network Configuration Report
- 3(Video) Load A4/Letter paper
- 4Reset the Network Settings to the Factory Settings
- 5Replace Drum
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 8(Video) Replace the Toner Cartridge
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11Paper is Jammed in the Back of the Machine
- 12Paper is Jammed inside the Machine
- 13Send an Email with User Authentication
- 14What is Brother iPrint&Scan?
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Paper is Jammed in the 2-sided Tray
- 17Set Auto Power Off Mode
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Media Type Mismatch or Media Mismatch
- 20Enable the Brother machine's network interface.
- 21(Video) Connect the cord
- 22The printer status is Offline or Paused.
- 23The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 24Print on Both Sides of the Paper (Windows®)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Protect your Brother machine against unauthorised access over the network
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Toner Low or Prepare New Toner Cartridge
- 29Jam MP Tray
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Print as a Poster (Windows®)
- 32I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Cannot print after a Windows 10 update (June 2020)
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37Install the optional lower tray
- 38Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 39(Video) Set up your Brother machine
- 40Discover the MAC address of the Brother network card
- 41Use a Macro from Your Computer (Windows®)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Manage Your Network Machine Securely Using Web Based Management
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Print both sides of paper or a booklet automatically
- 50Secure Print (Macintosh)