FAQs & Troubleshooting
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214 Results
- 1(Video) Load A4/Letter paper
- 2Paper is Jammed in the Back of the Machine
- 3Reset the Drum Counter
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Paper is Jammed in the 2-sided Tray
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Cannot print after a Windows 10 update (June 2020)
- 12Print on Both Sides of the Paper (Macintosh)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 17I cannot find some options in the Print dialog box (macOS 11 or later)
- 18Print on Both Sides of the Paper (Windows®)
- 19(Video) Unpack your Brother machine
- 20Paper is Jammed inside the Machine
- 21Paper is Jammed in the Paper Tray
- 22(Video) Replace the Toner Cartridge
- 23Secure Print (Windows®)
- 24Print as a Poster (Windows®)
- 25(Video) Set up your Brother machine
- 26(Video) Connect the cord
- 27Delete print jobs from the print queue.
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29The printer status is Offline or Paused.
- 30Envelope creases
- 31My printer takes a long time to start printing when using Airprint. (iOS 16)
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33What kind of envelopes and labels are recommended for printing?
- 34Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 35Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 37Add your Brother machine with AirPrint (macOS)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Configure the Store Print Log to Network Settings Using Web Based Management
- 40Manage Your Network Machine Securely Using Web Based Management
- 41Load and Print on Envelopes Using the MP Tray
- 42Media Type Mismatch or Media Mismatch
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Change the printer driver settings (Windows/macOS)
- 46What driver package format is supported by my Linux distribution?
- 47Check the remaining ink or toner level (Linux)
- 48(Video) Update the Driver or Firmware for your Brother machine
- 49Install a Certificate on Your Brother Machine
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)