FAQs & Troubleshooting
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203 Results
- 1Replace Drum
- 2Paper is Jammed inside the Machine
- 3Reset the Drum Counter
- 4(Video) Replace the Toner Cartridge
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6(Video) Load A4/Letter paper
- 7I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 8Paper is Jammed in the Paper Tray
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10Drum !
- 11The printer status is Offline or Paused.
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13Send an Email with User Authentication
- 14Print on Both Sides of the Paper (Windows®)
- 15Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 16(Video) Unpack your Brother machine
- 17Paper is Jammed in the Back of the Machine
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 20Print both sides of paper or a booklet automatically
- 21Size Error DX or Size Error 2-sided
- 22Print as a Poster (Windows®)
- 23Paper is Jammed in the 2-sided Tray
- 24Cannot print after a Windows 10 update (June 2020)
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Reduce Toner Consumption
- 27Reset the Network Settings to the Factory Settings
- 28Print on Both Sides of the Paper (Macintosh)
- 29Delete print jobs from the print queue.
- 30How to identify your Operating System (OS).
- 31Secure Print (Macintosh)
- 32Image skewed
- 33Configure the Store Print Log to Network Settings Using Web Based Management
- 34Manage Multiple Certificates
- 35Import a Certificate and Private Key
- 36Load and Print Thick Paper and Labels Using the MP Tray
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Use a Macro from Your Computer (Windows®)
- 39Secure Print (Windows®)
- 40What is the recommended paper?
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Jam MP Tray
- 43After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 44Print Documents Securely Using SSL/TLS
- 45The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 46My Brother machine could not be found over the network when I installed drivers on my computer.
- 47What is Brother iPrint&Scan?
- 48I cannot print from my computer via USB.
- 49Change the printer driver settings (Windows/macOS)
- 50Smudges on printed pages (Poor fixing)