FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3No Paper Tray1
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5What driver package format is supported by my Linux distribution?
- 6(Video) Set up your Brother machine
- 7I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10(Video) Paper is Jammed inside the Machine
- 11The color of your printouts is not what you expected
- 12(Video) Paper is Jammed in the Back of the Machine
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Adjust color settings by using the custom setting in the printer driver (Windows only)
- 16Add your Brother machine with AirPrint (macOS)
- 17Delete print jobs from the print queue.
- 18Change the printer driver settings (Windows)
- 19(Video) Paper is Jammed in the Paper Tray
- 20The printer status is Offline or Paused.
- 21Cartridge Error
- 22What is the recommended paper?
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24Toner Low
- 25Check the remaining ink or toner level (Linux)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Cannot Print ##
- 31Correct the Color Printing
- 32Toner scatter or toner stain
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Media Mismatch
- 37Condensation
- 38Vertical colored streaks or bands appear on the page
- 39Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 40Open the Control Panel (For Windows)
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42What is the default password for my Brother machine?
- 43I cannot print full-page photos or images using Email Print.
- 44Configure the Scan to Email Feature (Linux)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Enable the Brother machine's network interface.
- 48Protect your Brother machine against unauthorised access over the network
- 49How to identify your Operating System (OS).
- 50Cannot Scan ##