FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Open the Status Monitor (Windows)
- 2I cannot find some option in the Printing preferences. (For Windows)
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4What is the default password for my BRAdmin or Web Based Management?
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 7No Toner
- 8The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 9Media Type Mismatch or Media Mismatch
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Cannot Print ##
- 12Cartridge Error
- 13The color of your printouts is not what you expected
- 14Out of Memory
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed in the Paper Tray
- 17Install the Brother Mobile Connect application (for mobile device)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 20Adjust color settings by using the custom setting in the printer driver (Windows only)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24Discover the MAC address of the Brother network card
- 25Cannot Detect
- 26What is the recommended paper?
- 27When I print images, the quality is not good (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Set up your Brother machine on a wireless network (Windows/macOS)
- 33Open the Control Panel (For Windows)
- 34Manual Feed
- 35When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 36Toner scatter or toner stain
- 37What is the default password for my Brother machine?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 40I cannot connect my machine to a Windows 11 computer via USB.
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print full-page photos or images using Email Print.
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Can I send a print job to multiple machine email addresses using Email Print?
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50What driver package format is supported by my Linux distribution?