FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2(Video) Paper is Jammed inside the Machine
- 3Cannot print after a Windows 10 update (June 2020)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Protect your Brother machine against unauthorised access over the network
- 7I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9(Video) Paper is Jammed in the Paper Tray
- 10How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 11No Toner
- 12I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 13The color of your printouts is not what you expected
- 14Control Printer Driver settings (only available for Windows)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot print full-page photos or images using Email Print.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Media Mismatch
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22(Video) Set up your Brother machine
- 23Delete print jobs from the print queue.
- 24Discover the MAC address of the Brother network card
- 25Adjust color settings by using the custom setting in the printer driver (Windows only)
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Cooling Down
- 28What is the recommended paper?
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30Set up your Brother machine on a wireless network (Windows/macOS)
- 31Check the Node Name of the Brother machine
- 32Uninstall the Brother Software and Drivers (Windows)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Wrong Toner Cartridge
- 35Check the firmware version.
- 36(Video) Paper is Jammed in the Manual Feed Slot
- 37I cannot print from my computer via USB.
- 38Change the printer driver settings (Windows)
- 39Condensation
- 40Toner Error
- 41No Paper T1
- 42Color offset
- 43Drum !
- 44Out of Memory
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)