FAQs & Troubleshooting
Popular |
126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7What driver package format is supported by my Linux distribution?
- 8What is the default password for my Brother machine?
- 9(Video) Paper is Jammed in the Paper Tray
- 10Cannot Print ##
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Reset the Drum Counter
- 14I cannot print from my computer via USB.
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Delete print jobs from the print queue.
- 17I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 18What is the default password for my BRAdmin or Web Based Management?
- 19The color of your printouts is not what you expected
- 20What is the recommended paper?
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Media Mismatch
- 25Enable the Brother machine's network interface.
- 26Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 27No Toner
- 28Correct the Color Printing
- 29In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 30(Video) Paper is Jammed inside the Machine
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Uninstall the Brother Software and Drivers (Windows)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35A security warning appears when accessing Web Based Management via HTTPS.
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37I cannot print full-page photos or images using Email Print.
- 38Cannot print after a Windows 10 update (June 2020)
- 39Check the remaining ink or toner level (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Protect your Brother machine against unauthorised access over the network
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Important points you need to confirm before configuring your Brother machine for a wireless network.
- 48Discover the MAC address of the Brother network card
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)