FAQs & Troubleshooting
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213 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 3Paper is Jammed in the Paper Tray
- 4Clean the LED Heads
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Replace the Drum Unit
- 7Load Paper in the Paper Tray
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10(Video) Set up your Brother machine
- 11(Video) Replace the Toner Cartridge
- 12Change the printer driver settings (Windows/macOS)
- 13Manual Feed
- 14Add your Brother machine with AirPrint (macOS)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17What is Brother iPrint&Scan?
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Size Error
- 20Replace PF Kit xx
- 21Size mismatch
- 22Replace the Waste Toner Box
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 25Envelope creases
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27Print as a Booklet Automatically (Windows)
- 28Brother iPrint&Scan cannot find my Brother machine (macOS)
- 29Load and Print on Labels in the Manual Feed Slot
- 30Reduce Printing Noise
- 31How to identify your Operating System (OS).
- 32No Drum Unit
- 33Calibrate Color Output
- 34Out of Memory / Print Data Full
- 35I cannot find some options in the Print dialog box (macOS 11 or later)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Create a Certificate Signing Request (CSR)
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Registration or Registration failed.
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 43Factory Reset
- 44Paper is Jammed underneath the Paper Tray
- 45Paper is Jammed Inside the Machine
- 46Change the Language on the LCD
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Access Web Based Management
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?