FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Paper is Jammed inside the Machine
- 8The printer status is Offline or Paused.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Toner Low or Prepare New Toner Cartridge
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13What is the recommended paper?
- 14(Video) Set up your Brother machine
- 15I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 16What is the default password for my Brother machine?
- 17Cartridge Error
- 18Out of Memory
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Size Error DX
- 21Set up your Brother machine on a wireless network (Windows/macOS)
- 22(Video) Paper is Jammed in the Output Paper Tray
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24How to identify your Operating System (OS).
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26Media Mismatch
- 27Toner Ended
- 28Drum End Soon
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31I cannot print full-page photos or images using Email Print.
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34Enable the Brother machine's network interface.
- 35Cannot Detect
- 36What driver package format is supported by my Linux distribution?
- 37Check the remaining ink or toner level (Linux)
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is Toner Continue Mode?
- 42Change the printer driver settings (Windows)
- 43Cannot Print ##
- 44Uninstall the Brother Software and Drivers (Windows)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Wrong Toner or Wrong Toner Cartridge
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49Discover the MAC address of the Brother network card
- 50Self-Diagnostic