FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Set up your Brother machine
- 4Toner Ended
- 5Toner Low or Prepare New Toner Cartridge
- 6What is the default password for my Brother machine?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Paper is Jammed inside the Machine
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13How to identify your Operating System (OS).
- 14Important points you need to confirm before configuring your Brother machine for a wireless network.
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 17Change the printer driver settings (Windows)
- 18Cannot Print ##
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Manual Feed
- 21(Video) Paper is Jammed in the Paper Tray
- 22When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 23I cannot connect my machine to a Windows 11 computer via USB.
- 24A security warning appears when accessing Web Based Management via HTTPS.
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot print full-page photos or images using Email Print.
- 27Can I send a print job to multiple machine email addresses using Email Print?
- 28Check the remaining ink or toner level (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30(Video) Paper is Jammed in the Output Paper Tray
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33Media Mismatch
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Enable the Brother machine's network interface.
- 36Discover the MAC address of the Brother network card
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 38Self-Diagnostic
- 39No Toner
- 40Out of Memory
- 41Drum End Soon
- 42Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49What is the difference between the toner cartridge and the drum unit?
- 50When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.