FAQs & Troubleshooting
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110 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot find some option in the Printing preferences. (For Windows)
- 2I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Cannot Print ##
- 10Out of Memory
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12What is the recommended paper?
- 13(Video) Set up your Brother machine
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15Protect your Brother machine against unauthorised access over the network
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17Drum End Soon
- 18I get a TS error when trying to print on a wireless network.
- 192-sided Disable or 2-sided Disabled
- 20Drum !
- 21The printer status is Offline or Paused.
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Media Mismatch
- 26Delete print jobs from the print queue.
- 27How to identify your Operating System (OS).
- 28What is Toner Continue Mode?
- 29Cannot Detect
- 30When I print images, the quality is not good (Linux)
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32Can I send a print job to multiple machine email addresses using Email Print?
- 33(Video) Paper is Jammed in the Output Paper Tray
- 34Wrong Toner or Wrong Toner Cartridge
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Install the Brother Mobile Connect application (for mobile device)
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Manual Feed
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40Uninstall the Brother Software and Drivers (Windows)
- 41I cannot print full-page photos or images using Email Print.
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Update the Driver or Firmware for your Brother machine
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45Check the firmware version.
- 46My Brother machine could not be found over the network when I installed drivers on my computer.
- 47Open the Status Monitor (Windows)
- 48Open the Control Panel (For Windows)
- 49Change the printer driver settings (Windows)
- 50Self-Diagnostic