FAQs & Troubleshooting
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80 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Set up your Brother machine
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7How to identify your Operating System (OS).
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 10Delete print jobs from the print queue.
- 11Cannot Print ##
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Check the remaining ink or toner level (Linux)
- 15Wrong Toner
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Change the printer driver settings (Windows)
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 19Toner Ended
- 20Size Error DX
- 21Toner Low
- 22(Video) Paper is Jammed in the Output Paper Tray
- 23What is Toner Continue Mode?
- 24Cartridge Error
- 25No Toner
- 26Cannot Detect
- 27Drum !
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 302-sided Disabled
- 31What is the recommended paper?
- 32Manual Feed
- 33Drum End Soon
- 34Lines across the page
- 35Self-Diagnostic
- 36Check the firmware version.
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 39Out of Memory
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Update the Driver or Firmware for your Brother machine (Windows only)
- 42Poor fixing
- 43Check the Serial Number
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Open the Control Panel (For Windows)
- 47I cannot print from my computer via USB.
- 48My Brother machine has no power.
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50LED Patterns and Indications