FAQs & Troubleshooting
![]() |
Popular |
236 Results
- 1I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2Reset the Network Settings to the Factory Settings
- 3Replace Drum
- 4(Video) Replace Toner
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load A4/Letter paper
- 7The printer status is Offline or Paused.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12My Brother machine could not be found over the network when I installed drivers on my PC.
- 13I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Connect your Brother machine to your mobile device via a wireless router or access point.
- 23Load paper in the paper tray
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25Jam Rear (With Video Instructions)
- 26Jam Tray (With Video Instructions)
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28Set up your Brother machine on a wireless network.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Manual Feed
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33(Video) Connect telephone line and power cords
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Copied images or documents appear lighter or darker than the original document.
- 39Toner specks
- 40(Video) Set up your Brother machine
- 41(Video) Load an Envelope (Manual Feed Slot)
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44Scan Unable xx
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Toner Low or Prepare New Toner Cartridge
- 47White spots or black spots at 94 mm (3.7 in.) intervals
- 48Jam 2-sided
- 49Turn the Toner Save Mode on or off.
- 50Ghost