FAQs & Troubleshooting
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174 Results
- 104/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 204/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 304/16/2025Set up your Brother machine on a wireless network
- 404/16/2025I cannot print from my computer via USB.
- 503/03/2025(Video) Set up your Brother machine
- 603/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 702/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 801/07/2025Faint
- 912/13/2024How to identify your Operating System (OS).
- 1010/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1110/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1205/28/2024Toner Low or Prepare New Toner Cartridge
- 1305/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1402/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1502/07/2024(Video) Unpack your Brother machine
- 1602/07/2024(Video) Load paper
- 1702/07/2024(Video) Connect the power cord
- 1802/07/2024(Video) Load an Envelope (Manual Feed Slot)
- 1901/05/2024My machine prints documents in inverted colors after updating to Android™ 14.
- 2008/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2107/20/2023Check the firmware version.
- 2206/29/2023Print both sides of paper or a booklet automatically
- 2306/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2406/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2506/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2606/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2706/01/2023Add your Brother machine with AirPrint (macOS)
- 2806/01/2023Delete print jobs from the print queue.
- 2904/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3003/27/2023"Offline" appears on the Status Monitor.
- 3103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3203/27/2023Change the printer driver settings (Windows/macOS)
- 3303/27/2023The printer status is Offline or Paused.
- 3402/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3502/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3602/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3712/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3812/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3912/13/2022Open the Status Monitor
- 4010/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4109/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4208/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4308/10/2022(Video) Replace Toner
- 4408/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4507/28/2022Update the Driver or Firmware for your Brother machine
- 4607/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4706/30/2022Check the Node Name of the Brother machine
- 4806/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4905/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5004/20/2022Turn the Toner Save Mode on or off.