FAQs & Troubleshooting
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123 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Turn the Toner Save Mode on or off.
- 4Jam Rear
- 5Replace Drum
- 6Jam 2-sided
- 7What do the LED indications mean?
- 8How to identify your Operating System (OS).
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Print both sides of paper or a booklet automatically
- 11(Video) Load A4/Letter paper
- 12I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 13Manual Feed
- 14Clear paper jams.
- 15Load paper in the paper tray
- 16(Video) Unpack your Brother machine and connect the power cord.
- 17Clean the drum unit
- 18Adjust the Brother machine's Sleep Time setting
- 19The printer status is Offline or Paused.
- 20Drum !
- 21Clean the corona wire
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24What is Toner Continue Mode?
- 25Jam Tray (1)
- 26"Offline" appears on the Status Monitor.
- 27Print on envelopes, labels or thick paper from the Manual feed slot
- 28(Video) Load an Envelope (Manual Feed Slot)
- 29Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 30Delete print jobs from the print queue.
- 31Can I use AirPrint with my Brother machine?
- 32The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 33Change the printer driver settings (Windows/macOS)
- 34Black toner marks across the page
- 35What is the recommended paper?
- 36A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 37Open the Control Panel (For Windows)
- 38What driver package format is supported by my Linux distribution?
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 41Toner Low or Prepare New Toner Cartridge
- 42When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 43My Brother machine has no power.
- 44What can happen if the wrong paper is used in your machine.
- 45I cannot print from my computer via USB.
- 46Gray background
- 47Cannot print after a Windows 10 update (June 2020)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 50Possible solutions for print quality issues