FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How can I know how many pages the printer has printed?
- 4What is the recommended paper?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6How can I activate/deactivate the Toner Save Mode?
- 7How to identify your Operating System (OS).
- 8"JAM D" error appears on the LCD. What should I do?
- 9"JAM B" error appears on the LCD. What should I do?
- 10Can I print from or scan to Android™ Smartphone?
- 11Change the printer driver settings (Windows/macOS)
- 12"JAM E" error appears on the LCD. What should I do?
- 13"JAM A1 to A4" error appears on the LCD. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15What is a "Generic PCL Driver"?
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17"JAM C" error appears on the LCD. What should I do?
- 18How do I install the Offset Catch Tray?
- 19How do I install the Optional Tray Unit?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Delete print jobs from the print queue.
- 24What is the BRAdmin Professional software used for?
- 25What driver package format is supported by my Linux distribution?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27How do I install the CompactFlash Card?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29What is the life of the consumables?
- 30How do I install additional memory?
- 31The printed letters are slanted, positioned incorrectly.
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33The paper is skewed when it's printed.
- 34I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 35How do I install the Duplex Unit?
- 36Cannot print after a Windows 10 update (June 2020)
- 37What kind of memory can I use?
- 38What can happen if the wrong paper is used in your machine.
- 39What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 40Can I print from DOS applications?
- 41What is the printable area per page?
- 42The paper is creased.
- 43How do I clear paper jams?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48How do I replace the Feed Roller?
- 49I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 50I cannot install the driver when using the Driver Install Tool. (Linux)