FAQs & Troubleshooting
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132 Results
- 1The printer status is Offline or Paused.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3How can I know how many pages the printer has printed?
- 4What is the life of the consumables?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6What is a "Generic PCL Driver"?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8What can happen if the wrong paper is used in your machine.
- 9What is the BRAdmin Professional software used for?
- 10Cannot print after a Windows 10 update (June 2020)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12"JAM A1 to A4" error appears on the LCD. What should I do?
- 13How can I print envelopes?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot print from my computer via network. (For Windows)
- 17"JAM C" error appears on the LCD. What should I do?
- 18"JAM B" error appears on the LCD. What should I do?
- 19How can I activate/deactivate the Toner Save Mode?
- 20How to identify your Operating System (OS).
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22How do I replace the Feed Roller?
- 23How do I install the Offset Catch Tray?
- 24What is the recommended paper?
- 25Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot print from my computer via network. (For Macintosh)
- 28What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 29I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 30Can I print from DOS applications?
- 31How do I install the CompactFlash Card?
- 32I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 33I cannot print from my computer via USB.
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37"JAM E" error appears on the LCD. What should I do?
- 38How do I install the Duplex Unit?
- 39Change the language displayed on my Brother machine's LCD.
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41What driver package format is supported by my Linux distribution?
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Can I print from or scan to Android™ Smartphone?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47How do I factory reset the print server?
- 48What is the printable area per page?
- 49How do I install the Optional Tray Unit?
- 50How do I install additional memory?