FAQs & Troubleshooting
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179 Results
- 1What is a total paper input capacity of the HL-7000 series printers?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How do I print a network configuration page?
- 6I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 7Printer does not recognize the HDD/Compact Flash.
- 8The machine does not print anything.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10What is 'Secure Printing' and how do I use it? (for Windows users)
- 11What is a "Generic PCL Driver"?
- 12What kind of paper can I use?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14How to identify your Operating System (OS).
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17What is the recommended paper?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The printed letters are slanted, positioned incorrectly.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21What is the protocol specification of the NC-4100h Type 2 print server?
- 22Printouts have a curl or wave.
- 23Can I print from DOS applications?
- 24"JAM C" error appears on the LCD. What should I do?
- 25How do I install additional memory?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27What driver package format is supported by my Linux distribution?
- 28Uninstall printer drivers (Linux)
- 29What is the Network Shared printing?
- 30I cannot print from Mac OS X.
- 31What kind of USB cable should I use?
- 32Printouts have wrinkles or creases.
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 36Delete print jobs from the print queue.
- 37Can I print from or scan to Android™ Smartphone?
- 38Change the printer driver settings (Windows/macOS)
- 39The printer status is Offline or Paused.
- 40The paper is skewed when it's printed.
- 41What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 42How to setup the Printer RAMDISK.
- 43I see the message "SIZE MISMATCH" on the printer LCD. What does it mean?
- 44I see the message "DX LEVER ERROR" on the printer LCD. What does it mean?
- 45What kind of memory can I use?
- 46I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 47What can happen if the wrong paper is used in your machine.
- 48Can I print using the IPP protocol on Windows XP?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.