FAQs & Troubleshooting
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198 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Jam Inside
- 3Jam Rear
- 4Replace Fuser
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Jam Tray 1 or Jam Tray 2
- 13Toner Low or Prepare New Toner Cartridge
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What is Brother iPrint&Scan?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Fuser Error or Self-Diagnostic
- 18Replace PF Kit xx
- 19The printer status is Offline or Paused.
- 20No Paper
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22I cannot connect to the print server using my web browser.
- 23Out of Memory
- 24Wrinkles or creases
- 25Replace Drum
- 26What can happen if the wrong paper is used in your machine.
- 27Turn the Toner Save mode on or off
- 28Page skewed
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Use the Universal Printer Driver for PCL
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33No Toner
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Replace Laser
- 40Jam Duplex
- 41Jam MP Tray
- 42White lines across the page
- 43Replace Toner
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49How to identify your Operating System (OS).
- 50Change the printer driver settings (Windows/macOS)