FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3Does NC-2200w work with Windows Vista?
- 4Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 5What is the printable area per page?
- 6"JAM DUPLEX" error appears on the LCD.
- 7Can I print using the IPP protocol on Windows XP?
- 8How do I factory reset the print server?
- 9The paper is skewed when it's printed.
- 10What are the expected yields of the consumables?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14What is a "Generic PCL Driver"?
- 15When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 16I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17What kind of memory can I use?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Cannot print after a Windows 10 update (June 2020)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23What kind of paper can I use?
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Can I print from or scan to Android™ Smartphone?
- 27I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 28How can I activate/deactivate the Toner Save Mode?
- 29"JAM REAR" error appears on the LCD. What should I do?
- 30"JAM INSIDE" error appears on the LCD. What should I do?
- 31How can I print envelopes?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34How to identify your Operating System (OS).
- 35What is the Network Shared printing?
- 36Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Replace the toner cartridge.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41"JAM MP TRAY" error appears on the LCD. What should I do?
- 42Can I print from DOS applications?
- 43What driver package format is supported by my Linux distribution?
- 44Delete print jobs from the print queue.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48The printer has power problems. What should I do?
- 49How do I install additional memory?
- 50Print command (LPR) (Linux)