FAQs & Troubleshooting
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- 1Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 2Print on labels and envelopes from the MP tray.
- 3Manual Feed
- 4Replace Toner
- 5Replace Drum
- 6Replace Laser
- 7Jam Tray 1 or Jam Tray 2
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Jam Rear
- 10I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15Replace PF Kit xx
- 16Jam Duplex
- 17Delete print jobs from the print queue.
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24TONER LOW
- 25Jam Inside
- 26What is the recommended paper?
- 27Print the Network Configuration List.
- 28Protect your Brother machine against unauthorised access over the network
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31What is AirPrint?
- 32How to identify your Operating System (OS).
- 33Change the printer driver settings (Windows/macOS)
- 34Print both sides of paper or a booklet automatically
- 35No Paper
- 36Reset the print server to the default factory settings.
- 37Can I print from or scan to Android™ Smartphone?
- 38Smudges on printed pages (Poor fixing)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40What is Brother iPrint&Scan?
- 41Can I print on transparencies e.g. for overhead projectors?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Drum Error (Drum!)
- 45Out of Memory
- 46Can I print from DOS applications?
- 47What can happen if the wrong paper is used in your machine.
- 48Install additional memory.
- 49To install the printer driver easily using a tool. (Linux)
- 50Possible solutions for print quality issues