FAQs & Troubleshooting
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205 Results
- 1How do I clean the paper pick-up roller?
- 2Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6The printer status is Offline or Paused.
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8Can the network printer be setup both wired and wireless at the same time?
- 9Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Can I print from or scan to Android™ Smartphone?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 18Printouts have a curl or wave.
- 19Printouts (envelopes) have creases.
- 20What driver package format is supported by my Linux distribution?
- 21Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 22What can happen if the wrong paper is used in your machine.
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24How do I disable the APIPA protocol?
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28How to identify your Operating System (OS).
- 29I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 30Printouts have wrinkles or creases.
- 31How do I factory reset the print server?
- 32What is the printable area per page?
- 33What is the BRAdmin Professional software used for?
- 34Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 35Protect your Brother machine against unauthorised access over the network
- 36Delete print jobs from the print queue.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40Can I use AirPrint with my Brother machine?
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 45The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 46What kind of paper can I use?
- 47What are the expected yields of the consumables?
- 48What is the recommended paper?
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50I cannot save a file downloaded from the Brother support website (For Windows)