FAQs & Troubleshooting
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190 Results
- 1What is Brother iPrint&Scan?
- 2Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot print using my Brother machine on a wireless network (Mac)
- 7The printer status is Offline or Paused.
- 8Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10"JAM REAR" error appears on the LCD. What should I do?
- 11"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 12What are the expected yields of the consumables?
- 13How do I factory reset the network settings?
- 14What is the recommended paper?
- 15I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 16Can I print from or scan to Android™ Smartphone?
- 17I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 18"JAM MP TRAY" error appears on the LCD. What should I do?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20How do I disable the APIPA protocol?
- 21Print the Network Configuration List.
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Enable the Brother machine's network interface.
- 24The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 25What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 26Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 27What kind of paper can I use?
- 28"JAM DUPLEX" error appears on the LCD. What should I do?
- 29Printouts (envelopes) have creases.
- 30What can happen if the wrong paper is used in your machine.
- 31Print on both sides of the paper.
- 32When printing with monochrome laser printer, the print position shifts. (Linux)
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37Change the printer driver settings (Windows/macOS)
- 38I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 39What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 40I cannot connect to the print server using my web browser. What should I do?
- 41'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43"JAM INSIDE" error appears on the LCD. What should I do?
- 44What kind of memory can I use?
- 45Printouts have a curl or wave.
- 46Printouts have wrinkles or creases.
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49How to identify your Operating System (OS).
- 50I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)