FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer status is Offline or Paused.
- 9Cannot print after a Windows 10 update (June 2020)
- 10The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 11Delete print jobs from the print queue.
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 13Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14What is the printable area per page?
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 17Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 20What is the BRAdmin Professional software used for?
- 21What driver package format is supported by my Linux distribution?
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 30What is a "Generic PCL Driver"?
- 31What kind of paper can I use?
- 32"JAM DUPLEX" error appears on the LCD. What should I do?
- 33"JAM REAR" error appears on the LCD. What should I do?
- 34"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 35"JAM MP TRAY" error appears on the LCD. What should I do?
- 36What kind of memory can I use?
- 37Printouts have a curl or wave.
- 38Printouts (envelopes) have creases.
- 39What can happen if the wrong paper is used in your machine.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42The printed letters are slanted, positioned incorrectly.
- 43I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.