FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5How to identify your Operating System (OS).
- 6There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13Can I print from or scan to Android™ Smartphone?
- 14Change the printer driver settings (Windows/macOS)
- 15How can I change the printer settings?
- 16Printouts (envelopes) have creases.
- 17The printer status is Offline or Paused.
- 18What is a "Generic PCL Driver"?
- 19What is the recommended paper?
- 20Delete print jobs from the print queue.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22What can happen if the wrong paper is used in your machine.
- 23How do I install additional memory?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What kind of paper can I use?
- 26What kind of memory can I use?
- 27How do I install the Optional Tray Unit?
- 28The printed letters are slanted, positioned incorrectly.
- 29Open the Control Panel (For Windows)
- 30What driver package format is supported by my Linux distribution?
- 31Cannot print after a Windows 10 update (June 2020)
- 32The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 33The paper is skewed when it's printed.
- 34What is the printable area per page?
- 35What is the best printer driver to use-the PCL or BR-Script driver?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 37How do I clear paper jams?
- 38Output sheets are completely black.
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40Windows 7 Support Information
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 42The printer prints unexpectedly or it prints garbage.
- 43Can I print from DOS applications?
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45Large characters are printed incorrectly. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47What is the Network Shared printing?
- 48In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 49My Brother machine misfeeds paper.
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?