FAQs & Troubleshooting
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139 Results
- 1The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 2How do I install the Optional Tray Unit? - For USA and Canada
- 3The printer status is Offline or Paused.
- 4Can I print using the IPP protocol on Windows XP?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7What is UPnP and SSDP?
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 10Uninstall the drivers. (Mac OS X 10.5)
- 11All print jobs are aborted and nothing is printed. (Linux)
- 12The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 13Windows 7 Support Information
- 14What is the difference between the toner cartridge and the drum unit?
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Windows 10 Support Information
- 18I cannot use the "Modules Update" button on Web BRAdmin.
- 19To install the printer driver easily using a tool. (Linux)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23How do I change the print server password?
- 24I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 25Delete print jobs from the print queue.
- 26I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 27Can I print from DOS applications?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29How do I factory reset the print server?
- 30Does NC-2200w work with Windows Vista?
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32What is a "Generic PCL Driver"?
- 33What is the BRAdmin Professional software used for?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35Functions supported in the Windows 7 built-in drivers
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot print from my computer via network. (For Macintosh)
- 39There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41Cannot print after a Windows 10 update (June 2020)
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 45How do I disable the APIPA protocol?
- 46What is the recommended paper?
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50How to identify your Operating System (OS).