FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5What are the expected yields of the consumables?
- 6How do I install the Optional Tray Unit? - For USA and Canada
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9What kind of paper can I use?
- 10What is the printable area per page?
- 11How do I install additional memory?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13Delete print jobs from the print queue.
- 14How to identify your Operating System (OS).
- 15Change the printer driver settings (Windows/macOS)
- 16Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17What is a "Generic PCL Driver"?
- 18What kind of memory can I use?
- 19Printouts have a curl or wave.
- 20What is UPnP and SSDP?
- 21Can I print using the IPP protocol on Windows XP?
- 22I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 23What is the Network Shared printing?
- 24The image is ghosted.
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Print command (cupswrapper) (Linux)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 30What is the difference between the toner cartridge and the drum unit?
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I cannot print from my computer via network. (For Windows)
- 34The printer status is Offline or Paused.
- 35The paper is skewed when it's printed.
- 36How can I install the Web BRAdmin on Windows Server 2003?
- 37All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 38Why does the Drum LED blink ?
- 39When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 40Can I print from DOS applications?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Print command (LPR) (Linux)
- 45Windows 10 Support Information
- 46There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 49Does NC-2200w work with Windows Vista?
- 50I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.