FAQs & Troubleshooting
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187 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4What can happen if the wrong paper is used in your machine.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How do I print a network configuration page?
- 7How do I print on transparencies?
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10Printouts have a curl or wave.
- 11Printouts (envelopes) have creases.
- 12What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The paper is skewed when it's printed.
- 16The printer prints unexpectedly or it prints garbage.
- 17Why is the Status light (led) red and the Paper light (led) flashing?
- 18Can I print using the IPP protocol on Windows XP?
- 19How do I perform a factory reset?
- 20What driver package format is supported by my Linux distribution?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I cannot print from Mac OS X.
- 23Printouts have wrinkles or creases.
- 24How do I factory reset the print server?
- 25What is the printable area per page?
- 26How do I disable the APIPA protocol?
- 27Print on both sides of the paper.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Delete print jobs from the print queue.
- 31How to identify your Operating System (OS).
- 32The printer status is Offline or Paused.
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34What is Status Monitor and how can I turn it on?
- 35My Brother machine misfeeds paper.
- 36The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 37What kind of memory can I use?
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I want to change the paper tray and paper size settings. How do I change these things?
- 42How do I install the Optional Tray Unit? - For USA and Canada
- 43What is the recommended paper?
- 44What is the best printer driver to use-the PCL or BR-Script driver?
- 45Uninstall the printer drivers (For Windows)
- 46In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 47Printouts have toner specks.
- 48I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 49Black toner marks appear across the page.
- 50What do the LED indications mean?