FAQs & Troubleshooting
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206 Results
- 1Replace Belt
- 2Replace Toner
- 3Load paper in the paper tray
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace WT Box
- 6Jam Duplex
- 7Replace Drum
- 8Install extra memory
- 9The printer status is Offline or Paused.
- 10Jam Rear
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 14The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 15Replace PF Kit xx
- 16Calibrate
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19No Waste Toner
- 20Cooling Down (COOLING DOWN)
- 21What can happen if the wrong paper is used in your machine.
- 22Can I use AirPrint with my Brother machine?
- 23Registration or Registration failed.
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Can I print from or scan to Android™ Smartphone?
- 29Adjust color settings by using the custom setting in the printer driver
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Jam Tray 1 / Jam Tray 2
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Tray 2 Error
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37Carry out calibration to improve the color density
- 38Cover is Open
- 39What kind of memory can I use?
- 40What is the recommended paper?
- 41Clean the corona wire
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Protect your Brother machine against unauthorised access over the network
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Can I print on transparencies e.g. for overhead projectors?
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48How to identify your Operating System (OS).
- 49Change the printer driver settings (Windows/macOS)
- 50No Drum Unit