FAQs & Troubleshooting
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218 Results
- 1How do I clear the message "Print Unable 32" from the LCD display?
- 2What is Brother iPrint&Scan?
- 3How do I replace the Waste toner box?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Printouts have wrinkles.
- 6The printer status is Offline or Paused.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 9What is the recommended paper?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13"JAM REAR" error appears on the LCD. What should I do?
- 14Can I use AirPrint with my Brother machine?
- 15Adjust color settings by using the custom setting in the printer driver
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Discover the MAC address of the Brother network card
- 18Is my Brother machine compatible with Windows Vista?
- 19How do I print a Test page?
- 20What kind of paper can I use?
- 21"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 24The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 25Delete print jobs from the print queue.
- 26In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 27When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 30"JAM INSIDE" error appears on the LCD. What should I do?
- 31"JAM MP TRAY" error appears on the LCD. What should I do?
- 32What kind of memory can I use?
- 33Printouts have a curl or wave.
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35How do I factory reset the network settings?
- 36"Offline" appears on the Status Monitor.
- 37Open the Status Monitor
- 38Open the Control Panel (For Windows)
- 39Clear white lines or ribbing down the page on 2-sided(duplex) print.
- 40How do I use the "Print to file" feature?
- 41Uneven density appears periodically in the horizontal direction.
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43How do I repack the printer?
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49Use the Network Connection Repair Tool (Windows)
- 50Protect your Brother machine against unauthorised access over the network