FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Adjust color settings by using the custom setting in the printer driver
- 4How do I use the "Print to file" feature?
- 5The printer status is Offline or Paused.
- 6The printer prints unexpectedly or it prints garbage.
- 7What kind of paper can I use?
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Change the printer driver settings (Windows/macOS)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13How do I improve the color density? (Print Calibration)
- 14When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 15What kind of the USB Flash Memory Drive I can use?
- 16What driver package format is supported by my Linux distribution?
- 17Delete print jobs from the print queue.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Can I use AirPrint with my Brother machine?
- 20The paper is skewed when it's printed.
- 21The color of printouts are not what I expected.
- 22Printouts have a curl or wave.
- 23What can happen if the wrong paper is used in your machine.
- 24What is the recommended paper?
- 25When I print directly from the USB flash drive only an error page prints. What can I do?
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Is my Brother machine compatible with Windows Vista?
- 29What kind of memory can I use?
- 30Printouts have wrinkles.
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32How do I install additional memory?
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34Protect your Brother machine against unauthorised access over the network
- 35Can I print on transparencies e.g. for overhead projectors?
- 36Can I print from or scan to Android™ Smartphone?
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 38How do I replace the Belt Unit?
- 39Replace the drum unit.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41Replace the toner cartridge
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Use the Network Connection Repair Tool (Windows)
- 47I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".