FAQs & Troubleshooting
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167 Results
- 1How do I replace the fuser unit?
- 2What are the difference between PCL Driver and BR-Script driver?
- 3What is Windows ICM profiles?
- 4Functions supported in the Windows 7 built-in drivers
- 5"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 6"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 7Replace the toner cartridge.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Change color mode from a Windows® PC
- 12I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 13How do I replace the Fuser Cleaner?
- 14The printer prints unexpectedly or it prints incorrect characters.
- 15What is the life of the consumables?
- 16How to identify your Operating System (OS).
- 17Can I print from or scan to Android™ Smartphone?
- 18Change the printer driver settings (Windows/macOS)
- 19I cannot print from my computer via network. (For Windows)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21What kind of envelopes should I avoid?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23Printouts have wrinkles or creases.
- 24"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26What is the BRAdmin Professional software used for?
- 27How do I install additional memory?
- 28I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30The printer status is Offline or Paused.
- 31I want to recalibrate the colors on my printer, how do I do this?
- 32How do I use the Brother Analysis Tool software?
- 33How to use the Network Printer Driver Wizard Software
- 34How to use the Driver Deployment Wizard software
- 35Can my printer send me an e-mail if there is a problem?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Open the Control Panel (For Windows)
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.