FAQs & Troubleshooting
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263 Results
- 104/16/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 204/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 304/16/2025I cannot print from my computer via USB.
- 404/15/2025I can print but cannot scan via network. (For Mac)
- 503/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 602/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 712/13/2024How to identify your Operating System (OS).
- 810/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 910/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1006/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1312/04/2023Toner Low
- 1411/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1508/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1606/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1706/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1806/01/2023Add your Brother machine with AirPrint (macOS)
- 1906/01/2023Delete print jobs from the print queue.
- 2004/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2104/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2204/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2303/27/2023"Offline" appears on the Status Monitor.
- 2403/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2503/27/2023Change the printer driver settings (Windows/macOS)
- 2603/27/2023The printer status is Offline or Paused.
- 2703/24/2023Open the Status Monitor
- 2803/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2903/17/2023I can print but cannot scan via network. (For Windows)
- 3003/17/2023Open the "Scanners and Cameras" and Properties.
- 3102/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3202/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3312/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3412/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3511/24/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 3610/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3709/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3809/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3909/13/2022Print a document securely using the Secure Print feature (Windows)
- 4009/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4108/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4208/22/2022Configure the Scan to Email Feature (Linux)
- 4308/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4407/26/2022Configure and use the Scan Key Tool (Linux)
- 4507/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4606/30/2022Check the Node Name of the Brother machine
- 4706/30/2022Scan a document into PaperPort™ using the TWAIN driver
- 4806/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4906/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5006/16/2022Configure and use the Scan to FTP feature