FAQs & Troubleshooting
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263 Results
- 1I get a TS error when trying to print on a wireless network.
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Print on both sides of the paper (2-sided/duplex Printing).
- 8Adjust the copy density and contrast
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What is Brother iPrint&Scan?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Replace WT (waste toner) Box
- 13Replace Fuser
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15Print on envelopes, labels or thick paper from the Manual feed slot
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18No Belt Unit
- 19Carry out calibration to improve the color density
- 20The color of your printouts is not what you expected
- 21Curled or wavy
- 22Replace Drum
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Can I print from or scan to Android™ Smartphone?
- 26The printer status is Offline or Paused.
- 27Load paper in the paper tray
- 28Colored streaks or bands down the page
- 29Nothing is printed on the page
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Adjust color settings by using the custom setting in the printer driver
- 32Replace Belt
- 33Jam Rear
- 34Install PaperPort™ 12SE onto Windows 10.
- 35WT Box End Soon
- 36No Toner
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38No Paper
- 39Toner Low
- 40Print a document securely using the Secure Print feature (Windows)
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Jam Manual Feed
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44No Tray
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 46Toner scatter or toner stain
- 47Jam 2-sided
- 48Jam Inside
- 49Jam Tray 1 or Jam Tray
- 50Turn the Toner Save Mode on or off.
