FAQs & Troubleshooting
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174 Results
- 102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 312/04/2023Toner Low
- 408/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 506/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 606/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 706/01/2023Add your Brother machine with AirPrint (macOS)
- 806/01/2023Delete print jobs from the print queue.
- 905/16/2023I cannot print from my computer via USB.
- 1004/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1103/27/2023"Offline" appears on the Status Monitor.
- 1203/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1303/27/2023Change the printer driver settings (Windows/macOS)
- 1403/27/2023The printer status is Offline or Paused.
- 1503/24/2023Open the Status Monitor
- 1602/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1702/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1802/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1912/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2012/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2112/13/2022How to identify your Operating System (OS).
- 2210/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 2309/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2408/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2508/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2607/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 2706/30/2022Check the Node Name of the Brother machine
- 2806/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2906/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3005/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3104/20/2022Uninstall the Brother Software and Drivers (Windows)
- 3204/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3304/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 3404/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3503/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 3603/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3703/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3811/10/2021Open the Control Panel (For Windows)
- 3910/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4003/19/2021I get a TS error when trying to print on a wireless network.
- 4103/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4203/02/2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4302/17/2021Set up your Brother machine on a wireless network.
- 4401/27/2021Adjust color settings by using the custom setting in the printer driver
- 4512/24/2020Printing/ Scanning with a mobile device
- 4612/24/2020Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4709/14/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4807/16/2020Cannot print after a Windows 10 update (June 2020)
- 4907/06/2020What driver package format is supported by my Linux distribution?
- 5006/26/2020Adjust the Brother machine's Sleep Time setting