FAQs & Troubleshooting
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- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2Important points you need to confirm before configuring your Brother machine for a wireless network.
- 3What is Brother iPrint&Scan?
- 4Replace WT (waste toner) Box
- 5Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 6I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11Turn the Toner Save Mode on or off.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Belt End Soon
- 14Carry out calibration to improve the color density
- 15What is Wi-Fi Protected Setup (PBC*)or AOSS™?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Can I print on transparencies e.g. for overhead projectors?
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 20Can I print from or scan to Android™ Smartphone?
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Disable the APIPA protocol
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25White spots or hollow print
- 26What driver package format is supported by my Linux distribution?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31Can I use AirPrint with my Brother machine?
- 32WT Box End Soon
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 34What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 35Print a Printer Settings page
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37What kind of paper can I use?
- 38Jam Rear
- 39Jam Inside
- 40Curled or wavy
- 41Reset the network settings to the factory default
- 42What is the recommended paper?
- 43Print the Network Configuration List
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Print on plain paper or bond paper from the Manual feed slot
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Adjust color settings by using the custom setting in the printer driver
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)