FAQs & Troubleshooting
Popular |
209 Results
- 1Verify the Brother machine connected to the Wireless Network (For Windows)
- 2The printer status is Offline or Paused.
- 3Print on plain paper or bond paper from the Manual feed slot
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 6Turn the Toner Save Mode on or off.
- 7What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 8I get a TS error when trying to print on a wireless network.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Disable the APIPA protocol
- 11I cannot connect my machine to the wireless network.
- 12I cannot connect to the print server using my web browser. What should I do?
- 13Install extra memory
- 14Print on envelopes, labels or thick paper from the Manual feed slot
- 15Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17Drum Error (Drum!)
- 18Print the Network Configuration List
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21"Offline" appears on the Status Monitor.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm having a problem with the print quality. How can I resolve it?
- 25Reset the network settings to the factory default
- 26I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 27Clean the LED head
- 28Cannot print after a Windows 10 update (June 2020)
- 29I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 30Discover the MAC address of the Brother network card
- 31No Waste Toner
- 32What kind of memory can I use?
- 33What can happen if the wrong paper is used in your machine.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Check the IP addresses of your PC and the Brother machine
- 37I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Print on both sides of the paper.
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Delete print jobs from the print queue.
- 42What is Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44The paper is skewed when it's printed.
- 45Print data directly from the USB flash memory drive
- 46What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 47Drums End Soon/ Drum End Soon(X)
- 48What is the printable area per page?
- 49What is the recommended paper?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)