FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm having a problem with the print quality. How can I resolve it?
- 4Print on plain paper or bond paper from the Manual feed slot
- 5Adjust color settings by using the custom setting in the printer driver
- 6Turn the Toner Save Mode on or off.
- 7The printer status is Offline or Paused.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Change the printer driver settings (Windows/macOS)
- 10Jam Tray 1
- 11I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 12Drum Error (Drum!)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Replace WT (waste toner) Box
- 15What is the recommended paper?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17How to identify your Operating System (OS).
- 18Can I print from or scan to Android™ Smartphone?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20The printer prints unexpectedly or it prints garbage data.
- 21What kind of memory can I use?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Protect your Brother machine against unauthorised access over the network
- 24No Paper
- 25Print on envelopes, labels or thick paper from the Manual feed slot
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28The color of printouts are not what I expected.
- 29Jam Inside
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31What driver package format is supported by my Linux distribution?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33No Belt Unit
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 36Can I use AirPrint with my Brother machine?
- 37No Waste Toner
- 38Carry out calibration to improve the color density
- 39Replace Belt unit
- 40Jam Rear
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42WT Box End Soon
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44Reset the network settings to the factory default
- 45Install extra memory
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Delete print jobs from the print queue.
- 50What kind of paper can I use?