FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Does the optional lower tray unit handle legal size paper?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Why does my Brother machine make a clunking noise when powered on or printing?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8"JAM C" error appears on the LCD. What should I do?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10How to identify your Operating System (OS).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12"JAM E" error appears on the LCD. What should I do?
- 13Can I print from or scan to Android™ Smartphone?
- 14Change the printer driver settings (Windows/macOS)
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16What can happen if the wrong paper is used in your machine.
- 17What driver package format is supported by my Linux distribution?
- 18Delete print jobs from the print queue.
- 19"JAM D" error appears on the LCD. What should I do?
- 20I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 21Cannot print after a Windows 10 update (June 2020)
- 22What is the printable area per page?
- 23How do I install the optional Duplex Unit?
- 24What kind of memory can I use?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28What is the life of the consumables?
- 29What is the recommended paper?
- 30Printouts have wrinkles or creases.
- 31How do I install the Optional Lower Tray Unit?
- 32What is the BRAdmin Professional software used for?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The paper is skewed when it's printed.
- 35What kind of paper can I use?
- 36How do I install additional memory?
- 37How do I perform a factory reset?
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42Can I print from DOS applications?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45What is APIPA?
- 46How can I know how many pages the printer has printed?
- 47I cannot print from my computer via USB.
- 48Windows 7 Support Information
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50"JAM B" error appears on the LCD. What should I do?