FAQs & Troubleshooting
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166 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Functions supported in the Windows 7 built-in drivers
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7How to identify your Operating System (OS).
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Cannot print after a Windows 10 update (June 2020)
- 11I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 12Printouts have wrinkles or creases.
- 13Can I print from or scan to Android™ Smartphone?
- 14The printer prints unexpectedly or it prints incorrect characters.
- 15What can happen if the wrong paper is used in your machine.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The color of printouts are not what I expected.
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21"JAM C" error appears on the LCD. What should I do?
- 22What is the optional Compact Flash Card used for and how do I install it?
- 23What is the Optional LT-26CL used for and how do I install it?
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25The machine does not print anything.
- 26What driver package format is supported by my Linux distribution?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31The paper is skewed when it's printed.
- 32What are the difference between PCL Driver and BR-Script driver?
- 33How should I maintain the printer?
- 34I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 35What is the BRAdmin Professional software used for?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Change color mode from a Windows® PC
- 38How do I change the color mode from a Windows PC?
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 40"JAM E1" error appears on the LCD. What should I do?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42When trying to print from Mac OS® X the print queue is stopped.
- 43How do I print on envelopes?
- 44Windows 10 Support Information
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Change the printer driver settings (Windows/macOS)
- 47What kind of envelopes should I avoid?
- 48Can I print from DOS applications?
- 49"JAM B" error appears on the LCD. What should I do?
- 50What is the optional DX-2600 used for and how do I install it?