FAQs & Troubleshooting
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166 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Functions supported in the Windows 7 built-in drivers
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9How to identify your Operating System (OS).
- 10Cannot print after a Windows 10 update (June 2020)
- 11Can I print from or scan to Android™ Smartphone?
- 12The color of printouts are not what I expected.
- 13What can happen if the wrong paper is used in your machine.
- 14The machine does not print anything.
- 15What driver package format is supported by my Linux distribution?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The paper is skewed when it's printed.
- 20What are the difference between PCL Driver and BR-Script driver?
- 21I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23The printer prints unexpectedly or it prints incorrect characters.
- 24I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 25Printouts have wrinkles or creases.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the BRAdmin Professional software used for?
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29How should I maintain the printer?
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Change color mode from a Windows® PC
- 34How do I change the color mode from a Windows PC?
- 35I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 36What is the optional Compact Flash Card used for and how do I install it?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38When trying to print from Mac OS® X the print queue is stopped.
- 39What is the Optional LT-26CL used for and how do I install it?
- 40How do I print on envelopes?
- 41Windows 10 Support Information
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Change the printer driver settings (Windows/macOS)
- 44What kind of envelopes should I avoid?
- 45The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 46"JAM E1" error appears on the LCD. What should I do?
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48What is Windows ICM profiles?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Print command (LPR) (Linux)