FAQs & Troubleshooting
![]() |
Popular |
177 Results
- 1How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 2LOAD LETTER is displayed on the printer LCD. What does it mean?
- 3How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Change the printer driver settings (Windows/macOS)
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7How to identify your Operating System (OS).
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10What is the BRAdmin Professional software used for?
- 11Delete print jobs from the print queue.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14What kind of paper should I avoid?
- 15What is a "Generic PCL Driver"?
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17What can happen if the wrong paper is used in your machine.
- 18How do I install additional memory? (DIMM)
- 19The printer does not print on envelopes correctly.
- 20Cannot print after a Windows 10 update (June 2020)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22What kind of envelopes should I avoid?
- 23What kind of USB cable should I use?
- 24How can I change the IP address?
- 25JAM INSIDE (inside the printer)
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27Black toner marks appear across the page.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Can I print from or scan to Android™ Smartphone?
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33What kind of labels and transparencies can I use?
- 34JAM DUPLEX
- 35I selected the HQ-1200 option in the HL-2460 printer driver and even though I am only printing text, I sometimes notice that the print speed slows down a little. Why?
- 36What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 37Printer does not recognize the HDD/Compact Flash.
- 38How can I change the IP address using the ARP and PING commands?
- 39The machine does not print anything.
- 40What kind of paper can I use?
- 41"JAM MP TRAY"(in the Multi-purpose tray)
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45Replace the toner cartridge.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47An error message "IGNORE DATA" appears on the printer LCD.
- 48How do I print a network configuration page?
- 49Output sheets are completely black.
- 50What driver package format is supported by my Linux distribution?