FAQs & Troubleshooting
![]() |
Popular |
270 Results
- 1Check Connection
- 2MANUAL FEED
- 3White lines, bands or ribbing across the page
- 4What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5I can print but cannot scan via network. (For Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11What is Brother iPrint&Scan?
- 12JAM INSIDE
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15JAM TRAY 1
- 16Replace Toner
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18JAM DUPLEX
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23REPLACE DRUM
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I check the remaining life of my Brother machine's drum?
- 26Jam Rear
- 27Wrinkles or creases
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Turn the Toner Save mode on or off
- 30How to identify your Operating System (OS).
- 31Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 32Clean the corona wire
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35The printer status is Offline or Paused.
- 36Page skewed
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Use the Universal Printer Driver for PCL
- 39What kind of paper can I use?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Drum Error (Drum!)
- 46Print on envelopes, labels, or thick paper from the manual feed slot.
- 47Print the Network Configuration List
- 48What driver package format is supported by my Linux distribution?
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?