FAQs & Troubleshooting
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148 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2FUSER ERROR
- 3How do I print a Test page?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5NO TONER
- 6JAM INSIDE
- 7TONER LOW
- 8The printer prints unexpectedly or it prints garbage data.
- 9Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11NO PAPER T1
- 12Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 13What do the LED indications mean?
- 14I want to print using CUPS while keeping SELinux enabled. (Linux)
- 15REPLACE TONER
- 16Print on labels and envelopes from the manual feed slot.
- 17Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)
- 18Print a Printer Settings page.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20"Offline" appears on the Status Monitor.
- 21DRUM END SOON
- 22Envelope creases
- 23I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 24I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 25Reprint the last print job. (For Windows users only)
- 26Cooling Down (COOLING DOWN)
- 27JAM DUPLEX
- 28Black toner marks appear across the page.
- 29How do I cancel print jobs using the printer control panel?
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32How to identify your Operating System (OS).
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34Can I print from or scan to Android™ Smartphone?
- 35Change the printer driver settings (Windows/macOS)
- 36DUPLEX DISABLED
- 37The printer status is Offline or Paused.
- 38Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 39FRONT COVER OPEN or FUSER COVER OPEN
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41SIZE ERROR DX
- 42MANUAL FEED
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44PRINT OVERRUN
- 45Wrinkles or creases
- 46White lines down the page
- 47Can I buy any MICR toner?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)