FAQs & Troubleshooting
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- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2Print on labels and envelopes from the manual feed slot.
- 3JAM TRAY 1
- 4JAM INSIDE
- 5JAM REAR
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8What is Brother iPrint&Scan?
- 9What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 15The printer status is Offline or Paused.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17REPLACE DRUM
- 18SIZE ERROR DX
- 19Can I print from or scan to Android™ Smartphone?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21REPLACE TONER
- 22NO TONER
- 23What is the printable area per page?
- 24What is the recommended paper?
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Protect your Brother machine against unauthorised access over the network
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Delete print jobs from the print queue.
- 33Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 34TONER LOW
- 35DRUM ERROR
- 36What kind of paper can I use?
- 37Clear paper jams.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Change the printer driver settings (Windows/macOS)
- 42DRUM STOP
- 43Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 44FRONT COVER OPEN or FUSER COVER OPEN
- 45DRUM END SOON
- 46Wrinkles or creases
- 47Can I print from DOS applications? What printer driver emulation can be used?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Page skewed
- 50Can I print from and scan to iPhone, iPod touch and iPad?