FAQs & Troubleshooting
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149 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The printer status is Offline or Paused.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7What can happen if the wrong paper is used in your machine.
- 8Delete print jobs from the print queue.
- 9When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 14How to identify your Operating System (OS).
- 15How do I factory reset the print server?
- 16What is the printable area per page?
- 17How can I activate/deactivate the Toner Save Mode?
- 18Does NC-2200w work with Windows Vista?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Can I print from or scan to Android™ Smartphone?
- 21The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24What is a "Generic PCL Driver"?
- 25What kind of paper can I use?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Can I print using the IPP protocol on Windows XP?
- 28The printed letters are slanted, positioned incorrectly.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32The paper is skewed when it's printed.
- 33The printer prints unexpectedly or it prints garbage.
- 34Printouts have a curl or wave.
- 35Can I print from DOS applications?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37How do I disable the APIPA protocol?
- 38Print the Network Configuration List.
- 39Printouts are faint.
- 40Protect your Brother machine against unauthorised access over the network
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Change the printer driver settings (Windows/macOS)
- 43When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 44What are the expected yields of the consumables?
- 45What is the BRAdmin Professional software used for?
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Drum Life End Soon
- 48Black toner marks appear across the page.
- 49Lines appears across the page.
- 50Replace the drum unit.