FAQs & Troubleshooting
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206 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The machine does not print anything.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5What kind of envelopes should I avoid?
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What is a "Generic PCL Driver"?
- 9Printouts have a curl or wave.
- 10Can I print from DOS applications?
- 11What kind of paper should I avoid?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16What driver package format is supported by my Linux distribution?
- 17The printer prints unexpectedly or it prints garbage.
- 18JAM TRAY 2
- 19Printouts have wrinkles or creases.
- 20What is the printable area per page?
- 21I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 22How do I install additional memory? (DIMM)
- 23The printer status is Offline or Paused.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29When trying to print from Mac OS® X the print queue is stopped.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Change the printer driver settings (Windows/macOS)
- 33Functions supported in the Windows 7 built-in drivers
- 34The paper is skewed when it's printed.
- 35JAM REAR
- 36PAPER JAM
- 37Can I print using the IPP protocol on Windows XP?
- 38What is the BRAdmin Professional software used for?
- 39The printed letters are slanted, positioned incorrectly.
- 40Cannot print after a Windows 10 update (June 2020)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42How to identify your Operating System (OS).
- 43What kind of paper can I use?
- 44JAM INSIDE
- 45I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 46Delete print jobs from the print queue.
- 47What kind of labels and transparencies can I use?
- 48What is Status Monitor and how can I turn it on/off?
- 49What kind of USB cable should I use?
- 50JAM MP TRAY