FAQs & Troubleshooting
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203 Results
- 1I cannot print from the MP Tray. Why?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3How do I install additional memory? (DIMM)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6How do I install the Lower Tray Unit? (LT-500)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10What kind of paper should I avoid?
- 11JAM REAR
- 12What is the printable area per page?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14The machine does not print anything.
- 15JAM TRAY 2
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I am unable to print from a client PC to a printer on a print server. (Linux)
- 19The paper is skewed when it's printed.
- 20JAM DUPLEX
- 21What kind of memory can I use?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23The image is ghosted.
- 24The printed letters are slanted, positioned incorrectly.
- 25An error message "MEMORY FULL" appears on the printer LCD.
- 26Cannot print after a Windows 10 update (June 2020)
- 27The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 28I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 29Printouts have wrinkles or creases.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33What kind of labels and transparencies can I use?
- 34What kind of envelopes should I avoid?
- 35How to Wake-up the printer.
- 36The printer prints unexpectedly or it prints garbage.
- 37PAPER JAM
- 38JAM TRAY 1
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40Can I print using the IPP protocol on Windows XP?
- 41What is the recommended paper?
- 42Print on both sides of the paper(2-sided/Duplex Printing).
- 43Printer cannot power on.
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 46I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Can I print from or scan to Android™ Smartphone?