FAQs & Troubleshooting
![]() |
Popular |
171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Does NC-2200w work with Windows Vista?
- 6How do I perform a factory reset?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8Delete print jobs from the print queue.
- 9The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 10What kind of paper can I use?
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 13Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15How do I factory reset the print server?
- 16Can I print from or scan to Android™ Smartphone?
- 17What kind of envelopes should I avoid?
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19What kind of memory can I use?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21How do I install additional memory?
- 22How to identify your Operating System (OS).
- 23Change the printer driver settings (Windows/macOS)
- 24What is the BROWNIE software?
- 25How do I monitor the status of the printer?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28How do I change the print server password?
- 29Cannot print after a Windows 10 update (June 2020)
- 30What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 31What kind of paper should I avoid?
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33How can I change the IP address?
- 34How can I change the IP address using the ARP and PING commands?
- 35The machine does not print anything.
- 36Can I print from DOS applications?
- 37What can happen if the wrong paper is used in your machine.
- 38What driver package format is supported by my Linux distribution?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40The paper is skewed when it's printed.
- 41I cannot print from Mac OS X.
- 42The printer prints unexpectedly or it prints garbage.
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 44Printouts have a curl or wave.
- 45What is the BRAdmin Professional software used for?
- 46Print on envelopes.
- 47The printed letters are slanted, positioned incorrectly.
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49How do I use the Quick Print Setup Utility?
- 50What do the LED indications mean?