FAQs & Troubleshooting
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157 Results
- 1How can I change the IP address?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What is the BROWNIE software?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5How do I perform a factory reset?
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7How to identify your Operating System (OS).
- 8Where do I find a Parallel or USB interface cable?
- 9I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 10I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 11I cannot install the driver when using the Driver Install Tool. (Linux)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 14How can I change the IP address using the ARP and PING commands?
- 15Print command (LPR) (Linux)
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Why are the alarm and data lights blinking?
- 20Output sheets are completely black.
- 21What driver package format is supported by my Linux distribution?
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23Pre-Required Procedures (Linux)
- 24Delete print jobs from the print queue.
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 30The printer status is Offline or Paused.
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32The paper is skewed when it's printed.
- 33The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 34What kind of labels and transparencies can I use?
- 35What kind of envelopes should I avoid?
- 36Using the PING command to troubleshoot problems.
- 37What kind of USB cable should I use?
- 38I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40What kind of paper can I use?
- 41What kind of memory can I use?
- 42Replace the drum unit.
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44Replace the toner cartridge.
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50Windows 10 Support Information