FAQs & Troubleshooting
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157 Results
- 1What is the BROWNIE software?
- 2How can I change the IP address?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5What kind of envelopes should I avoid?
- 6The paper is skewed when it's printed.
- 7How do I perform a factory reset?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10What kind of paper should I avoid?
- 11How do I monitor the status of the printer?
- 12I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16How to identify your Operating System (OS).
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 19Using the PING command to troubleshoot problems.
- 20What kind of USB cable should I use?
- 21Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 22Printouts have wrinkles or creases.
- 23Can I print from DOS applications?
- 24The printed letters are slanted, positioned incorrectly.
- 25Why are the ready and alarm lights blinking?
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The printer status is Offline or Paused.
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 33How can I change the IP address using the ARP and PING commands?
- 34The machine does not print anything.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Printouts are faint.
- 37Pre-Required Procedures (Linux)
- 38When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 39I cannot print from my computer via network. (For Macintosh)
- 40How do I display the Quick Print Setup as a Toolbar?
- 41How can I install the Web BRAdmin on Windows Server 2003?
- 42Cannot print after a Windows 10 update (June 2020)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Delete print jobs from the print queue.
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47What kind of labels and transparencies can I use?
- 48What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 49What is a "Generic PCL Driver"?
- 50What kind of paper can I use?