FAQs & Troubleshooting
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154 Results
- 1How to identify your Operating System (OS).
- 2How can I change the IP address using the ARP and PING commands?
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7How can I use the BRAdmin Professional Software to View and change printer information?
- 8What is the BROWNIE software?
- 9What kind of paper should I avoid?
- 10How do I use the Quick Print Setup Utility?
- 11Where do I find a Parallel or USB interface cable?
- 12Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 13How can I change the IP address?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15How do I clear paper jams?
- 16Where do I find the complete User's Guide?
- 17I cannot print from my computer via USB.
- 18Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 21Uninstall the printer drivers (For Windows)
- 22I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 23Uninstall printer drivers (Linux)
- 24Windows 10 Support Information
- 25Open the Control Panel (For Windows)
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28The printer status is Offline or Paused.
- 29Windows 7 Support Information
- 30When do I need to upgrade the printer memory?
- 31What kind of labels and transparencies can I use?
- 32What kind of envelopes should I avoid?
- 33Using the PING command to troubleshoot problems.
- 34Why are all the lights blinking then the drum light blinking?
- 35How do I clean the corona wire of the drum unit?
- 36Can I print from DOS applications?
- 37Replace the drum unit.
- 38What can happen if the wrong paper is used in your machine.
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40The image is ghosted.
- 41Output sheets are completely black.
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Pre-Required Procedures (Linux)
- 48What is the difference between the toner cartridge and the drum unit?
- 49I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?