FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5How can I change the IP address?
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8How to identify your Operating System (OS).
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Delete print jobs from the print queue.
- 11The paper is skewed when it's printed.
- 12What driver package format is supported by my Linux distribution?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14What kind of envelopes should I avoid?
- 15How can I change the IP address using the ARP and PING commands?
- 16The machine does not print anything.
- 17Functions supported in the Windows 7 built-in drivers
- 18How do I monitor the status of the printer?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20How do I install additional memory?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22How do I display the Quick Print Setup as a Toolbar?
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24The printer status is Offline or Paused.
- 25Does NC-2200w work with Windows Vista?
- 26How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28Printouts have wrinkles or creases.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 31How do I use the Quick Print Setup Utility?
- 32Can I print from or scan to Android™ Smartphone?
- 33Change the printer driver settings (Windows/macOS)
- 34The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 35What is the BROWNIE software?
- 36Using the PING command to troubleshoot problems.
- 37What can happen if the wrong paper is used in your machine.
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39How do I perform a factory reset?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42How can I enable/disable the Quick Print Setup Utility?
- 43What kind of USB cable should I use?
- 44The printer prints unexpectedly or it prints garbage.
- 45I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 46When trying to print from Mac OS® X the print queue is stopped.
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 49Print command (LPR) (Linux)
- 50Why are the alarm and data lights on?