FAQs & Troubleshooting
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164 Results
- 1The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can my printer send me an e-mail if there is a problem?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7Functions supported in the Windows 7 built-in drivers
- 8What kind of labels and transparencies can I use?
- 9Where do I find a Parallel or USB interface cable?
- 10I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 11What kind of paper can I use?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13How do I change the print server password?
- 14The driver installation finished successfully but I cannot print. (Linux)
- 15My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 16I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 17I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 18I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20How to identify your Operating System (OS).
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Change the printer driver settings (Windows/macOS)
- 23The paper is skewed when it's printed.
- 24I cannot print from Mac OS X.
- 25What kind of USB cable should I use?
- 26Printouts have wrinkles or creases.
- 27What can happen if the wrong paper is used in your machine.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31I cannot print from my computer via USB.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I cannot print from my computer via network. (For Macintosh)
- 34The printer status is Offline or Paused.
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 37Windows 10 Support Information
- 38Delete print jobs from the print queue.
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 41How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 43How do I perform a factory reset?
- 44How can I change the IP address?
- 45I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 46Printouts have a curl or wave.
- 47How do I clean the corona wire of the drum unit?
- 48I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50How do I factory reset the print server?