FAQs & Troubleshooting
![]() |
Popular |
156 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why does the Drum LED light?
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How do I install additional memory?
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How to identify your Operating System (OS).
- 11Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Change the printer driver settings (Windows/macOS)
- 15The paper is skewed when it's printed.
- 16What kind of paper can I use?
- 17I cannot print from Mac OS X.
- 18The machine does not print anything.
- 19What is a "Generic PCL Driver"?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Functions supported in the Windows 7 built-in drivers
- 26How do I perform a factory reset?
- 27What kind of memory can I use?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29Print on envelopes.
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34What kind of paper should I avoid?
- 35The printer prints unexpectedly or it prints garbage.
- 36Can I print from DOS applications?
- 37The printed letters are slanted, positioned incorrectly.
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40Cannot print after a Windows 10 update (June 2020)
- 41To install the printer driver easily using a tool. (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44What kind of envelopes should I avoid?
- 45What kind of USB cable should I use?
- 46The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 47The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 48Printouts have wrinkles or creases.
- 49Print command (LPR) (Linux)
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)